Privacy Policy

Last updated: November 2025

Novare Electrical (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a fair, transparent and lawful manner.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, or use our services.

We process all personal data in accordance with the UK GDPR and the Data Protection Act 2018, as applied in Scotland.

1. Who We Are

Novare Electrical - A Scottish-based electrical services business.
You can contact us at:
Email: enquiries@novareelectrical.co.uk
Phone: 07376 132085

We are the “data controller” for the purposes of data protection law.

2. What Personal Data We Collect

We may collect and process the following types of personal information:

Information you provide directly

Name
Address and contact details (email, phone number)
Details about the work you need carried out
Billing and payment information
Any information you include when using our enquiry form

Information collected automatically when you use our website

IP address
Browser type and device information
Pages visited and time spent on the website
Cookies (see section 8)

We do not intentionally collect data from children under 16.

3. How We Use Your Personal Data

We use your information for the following purposes:

To respond to enquiries and provide quotations
To schedule and carry out electrical work
To manage payments and invoices
To contact you about your booking or ongoing work
To comply with legal obligations (e.g., financial records)
To improve our website and services

We will only use your personal data when we have a lawful basis, such as:

Contract: providing a service you have requested
Legal obligation: accounting and tax requirements
Legitimate interests: running and improving our business
Consent: where you have actively agreed (e.g., marketing emails)

4. Sharing Your Personal Data

We may share your information with:

Trusted subcontractors or suppliers involved in providing electrical services
Our accountant or bookkeeping services
Website hosting, IT or email service providers
Payment processors (if applicable)

We do not sell your data.

All third parties are required to keep your data secure and use it only for agreed purposes.

5. How Long We Keep Your Data

We retain personal data only for as long as necessary:

Customer records: up to 6 years (legal and accounting requirements)
Enquiry form submissions: up to 12 months if no work is carried out
Cookies: see section 8

When no longer needed, data is securely deleted or anonymised.

6. International Transfers

We aim to keep all data within the UK.

If any service provider transfers data outside the UK (e.g., cloud services), they must provide adequate protections compliant with UK GDPR.

7. Your Data Protection Rights

Under data protection law, you have the right to:

Access your personal data
Correct inaccurate information
Delete your data in certain circumstances
Object to or restrict certain types of processing
Withdraw consent where consent was required
Request a copy of your data in a portable format

To exercise any of these rights, contact us at enquiries@novareelectrical.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies

Our website may use cookies to:

Ensure the site functions properly
Improve performance
Help us understand website usage

You can manage cookies through your browser settings.

For more detailed information, see our Cookie Notice (if applicable).

9. How We Keep Your Data Secure

We use appropriate technical and organisational measures to protect your information, including:

Secure website hosting
Password protection and access controls
Encrypted communications where appropriate
Staff confidentiality obligations

However, no online transmission is completely secure, so we cannot guarantee absolute security.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

The date at the top of this page will always show the latest version.

11. Contact Us

For questions about this Privacy Policy or how we handle your data, contact:

Novare Electrical
Email: enquiries@novareelectrical.co.uk
Phone: 07376 132085